Refund policy

Returns & Refunds

We want you to love what you ordered. If something isn't right, here's how it works.

Return window
You have 14 days from the day your order is delivered to request a return or exchange. To be eligible, items must be unworn, unwashed and in their original condition, with all tags attached.

How to start a return or exchange
Email us at support@thelodelane.com with your order number and whether you'd like a refund or an exchange. A real person will reply — usually the same business day — and send you the return instructions.

Return shipping
Return shipping is the customer's responsibility, unless your item arrived faulty, damaged or incorrect — in that case, we cover it in full, always.

Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it can take a few extra days for the refund to appear on your statement.

Exchanges
The fastest way to exchange for a different size or colour is to return your item for a refund and place a new order. Not sure on size? Message us first — we're happy to advise before you buy.

Faulty or incorrect items
If your order arrives damaged, faulty or not what you ordered, email support@thelodelane.com within 14 days with a photo. We'll make it right with a free replacement or a full refund, including any shipping costs.

Non-returnable items
For hygiene reasons, we're unable to accept returns on final-sale or clearly marked non-returnable items. This does not affect your statutory consumer rights.

Questions?
Email support@thelodelane.com or use our contact form — a real person replies within 24 hours.