Privacy policy

Privacy Policy

Lode Lane ("we", "us") respects your privacy. This policy explains what we collect, why, and how we protect it.

Information we collect
When you visit or order from thelodelane.com, we collect: your name, email, shipping and billing address, and order details. Payment card details are handled securely by our payment providers — we never see or store your full card number. We also collect basic device and browsing data through cookies to improve the Site.

How we use your information
We use your information to process and deliver your orders, send order and shipping updates, respond to your questions, and send you marketing emails only if you opt in. You can unsubscribe at any time.

Sharing your information
We share your data only with the partners needed to run our store — such as our payment processor, shipping carriers and email platform — and only as far as necessary. We never sell your personal data.

Cookies
We use cookies to keep your cart working, understand how the Site is used, and improve your experience. This includes cookies from Meta (Facebook) and Google used for analytics and advertising. You can manage your preferences through our cookie banner or your browser settings.

Your rights
You have the right to access, correct or delete your personal data, and to withdraw marketing consent at any time. To exercise these rights, email us at support@thelodelane.com and we'll help.

Data security
We use industry-standard encryption and secure systems to protect your data. While no method is 100% secure, we take every reasonable step to keep your information safe.

Contact
Questions? Email us at support@thelodelane.com or visit our contact page — a real person replies within 24 hours.

Data controller: Christian Reimund Schuck, Auf der Lier 3, 56077 Koblenz, Germany. VAT ID: DE452402981.