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Easy returns
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We're a small team and we love hearing from you — questions about sizing, warmth, an order, anything at all. A real person reads every message and replies within 24 hours.
Email: support@thelodelane.com
Phone: +1 647-558-7679
Customer service hours: Monday to Friday, 9:00am to 5:00pm ET
We reply within 24 hours, and we ship right across Canada.
Lode Lane, Auf der Lier 3, 56077 Koblenz, Germany. VAT ID DE452402981. Full company details are in our Legal Notice.
Prefer to write? Use the form below and we'll get back to you within 24 hours.
Have a question about a coat, your order, or fit? Send us a message — a real person replies, usually the same business day and always within 24 hours.
Not sure which layer or size will keep you genuinely warm this winter? Tell us where you live and what you're looking for — we'll give you honest advice on what works, cut for every size.
