Free shipping across Canada
Easy returns
Buy 2 & save 10%
Everything you need to know before you order — shipping, sizing, returns, and staying warm all winter long. Can't find your answer below? Email support@thelodelane.com and a real person will get back to you within 24 hours.
We ship right across Canada — every province and territory. (We're Canada-only for now.)
Free standard shipping on every order, with no minimum. You can also add Insured Shipping at checkout ($3.95 CAD) to fully cover your order against loss or damage in transit.
We process orders within 1–2 business days, and standard delivery usually takes 7–13 days depending on your province. You'll receive a tracking link by email the moment your order ships.
No surprises — the price you see at checkout is the price you pay. There are no hidden customs charges on your order.
If something isn't right, you have 14 days from delivery to request a return or exchange. Items should be unworn, unwashed and in their original condition with tags attached.
Just email support@thelodelane.com with your order number and what you'd like to do. A real person replies — usually the same business day — and walks you through every step.
Return shipping is covered by the customer, unless your item arrived faulty or incorrect — in that case, it's on us, always.
Send us your usual coat size or measurements (bust, waist and hip) at support@thelodelane.com and we'll confirm the best fit before you order. Our pieces are cut for every size, and a full size guide is on the way.
Most styles are true to size. If you're between sizes or unsure, email support@thelodelane.com before you order and we'll give you honest advice on the best fit for that piece.
That's the whole point of Lode Lane. We choose fabrics and linings for genuine warmth — not just the look — and every product page is upfront about how warm a piece is and the conditions it's built for.
Care instructions are on every product page and the garment label. Most of our knitwear and coats do best with gentle, cool care to keep them looking and feeling new season after season.
Yes. Checkout is fully encrypted and payments are processed through Shopify's secure, PCI-compliant system. We never see or store your card details.
We accept Visa, Mastercard, American Express, Maestro and UnionPay, plus Shop Pay, Apple Pay and Google Pay for a faster checkout — all processed securely and fully encrypted.
If you need to make a change, email us within a few hours of ordering and we'll do our best to catch it before it ships.
You'll get a tracking link by email as soon as your order ships — click it any time for live updates on where your order is.
Still have a question?
Email support@thelodelane.com or use our contact form — a real person replies within 24 hours.
